Terms of Service

1. Using the service

By creating an account, making a booking or otherwise using the service, you accept these terms. If you use Vuoroin on behalf of an organisation, you confirm that you may bind it to them.

• Keep your password safe. You are responsible for what happens under your account, and must tell us without delay if you suspect misuse.
• Give accurate details. If you book for someone else, such as a child, make sure you may share their details.
• Do not misuse the service: do not try to access other people's data or another business's account, disrupt or overload the service, collect data from it automatically, or use it for unlawful purposes.

Personal data is processed as described in our Privacy Policy.

2. Availability and changes

We work to keep the service available but cannot promise uninterrupted operation. It may be interrupted for maintenance, updates or reasons beyond our control. We develop the service continuously and may change, add or remove features.

We may change these terms. We tell businesses about material changes by email at least 30 days before they take effect, and a business that does not accept them may cancel before then. Otherwise the version on this page applies from the date at the top.

3. Intellectual property

The Vuoroin software, design and brand belong to Vuoroin or its licensors. Using the service does not transfer any rights in them. Content a business adds, such as descriptions, images and its logo, remains the business's own.

4. Suspending an account

We may suspend or close an account that is used against these terms, endangers the security of the service or its users, or is used unlawfully. Where reasonable, we warn first and give a chance to put things right.

5. Governing law and disputes

These terms are governed by Finnish law. Disputes between Vuoroin and a business are settled in the Helsinki District Court.

If you are a consumer, you may also bring a claim in the district court of your home municipality in Finland. You can get help from the Consumer Advisory Service (kkv.fi) and take a dispute to the Consumer Disputes Board (kuluttajariita.fi).

6. Your contract is with the business

When you book a class, course or appointment, or buy a punch card, membership or gift card, the contract is between you and the business whose booking site you use. Vuoroin provides the booking system and is not a party to that contract. The business is responsible for its services, prices, cancellation terms and refunds.

Each business's contact details are on its booking site. Send questions and complaints about a service to the business.

7. Payments

• The price is shown before you confirm, including VAT where the business charges it.
• Card payments are processed by Stripe on the business's own Stripe account, and employee-benefit payments by Epassi. The payment goes to the business, not to Vuoroin.
• Where the business offers payment at the venue, the booking is confirmed without an online payment.
• A booking awaiting online payment is held for you for about 10 minutes. If the payment is not completed, the place is released.
• Memberships renew automatically at the end of each period until you cancel. You can cancel in your profile at any time; the membership then stays valid until the end of the period already paid. There are no refunds for part of a period.
• Punch cards and gift cards are valid for the period stated at purchase.

8. Cancellations and refunds

Each business sets its own cancellation terms. They are shown before you confirm a booking and in your booking confirmation. A refund is calculated under those terms at the moment you cancel and paid back to the original payment method; any part paid with a gift card goes back onto the gift card.

• A booking paid with Epassi can be refunded only within 5 days of booking.
• If the business cancels a class or course, for example because too few people signed up, paid bookings are refunded in full.
• Waitlist: if a place becomes free, it is offered to you by email for a limited time. The offer lapses if you do not accept it in time.

The 14-day right of withdrawal under chapter 6 of the Finnish Consumer Protection Act does not apply to leisure services booked for a specific date or period. For other purchases, such as punch cards, memberships and gift cards, the business is responsible for your statutory consumer rights, including any right of withdrawal.

9. Subscription and trial

• A new business gets a free 30-day trial with every feature. No payment card is needed to start. When the trial ends, booking and the dashboard are paused until a subscription is started.
• The subscription is billed in advance, monthly or yearly, at the price shown when you order. Prices and their VAT treatment are shown at checkout. Payments are processed by Stripe.
• Vuoroin takes no commission on your sales.
• If a payment fails, the service stays available for 7 days while the payment is retried. After that the account is locked until payment succeeds.
• You can cancel at any time in the dashboard's billing settings. Cancellation takes effect at the end of the paid period. Fees already paid are not refunded for part of a period.
• We may change prices by telling you at least 30 days in advance. The new price applies from the next billing period after that, and you may cancel before it takes effect.

10. Selling through Vuoroin

• You are the seller of your services. You set prices and cancellation and refund terms, and you are responsible for your services, receipts and taxes, and for refunds and chargebacks towards your customers.
• Card payments are paid into your own Stripe account, and you must accept Stripe's terms. Epassi payments require your own agreement with Epassi. Vuoroin is not a party to these agreements and is not responsible for the payment providers' services, fees or payouts.
• Give your customers accurate information about your business, services and terms. A business ID must be entered before online payments are switched on.
• Content you add (texts, images, logo) must be yours to use and must not be unlawful. You grant Vuoroin the right to store and display it to provide the service.
• You are responsible for your staff's accounts and the roles you give them.
• Messages you send to customers through Vuoroin must be lawful. Marketing messages require the recipients' consent or another legal basis.

11. Data processing agreement

For your customers' personal data, you are the controller and Vuoroin is the processor. This section is the data processing agreement required by Article 28 of the GDPR.

• Subject and duration: running the booking system for as long as you use Vuoroin, and until the data is deleted under section 12.
• Nature and purpose: storing and processing data for bookings, payments, attendance, customer communication and the service's other functions.
• Data subjects and categories of data: your customers and staff; the categories are listed in the Privacy Policy.
• Vuoroin processes the data only on your documented instructions, which are these terms and the settings you choose in the service, unless the law requires otherwise.
• People with access to the data are bound by confidentiality.
• Vuoroin protects the data as described in the Privacy Policy, including separation of businesses' data enforced in the database and encryption in transit.
• You authorise the sub-processors listed in the Privacy Policy. We tell you about new sub-processors at least 30 days in advance, and you may object by cancelling before the change takes effect.
• Vuoroin helps you respond to requests from data subjects. Customers can also download and erase their own data themselves; erasure also deletes your staff's notes about that customer.
• Vuoroin tells you about a personal data breach affecting your data without undue delay and helps you meet your obligations.
• Vuoroin makes available the information needed to demonstrate compliance with this section and allows reasonable audits, at your expense and with reasonable notice.
• When the agreement ends, the data is deleted as described in section 12.

You are responsible for having a legal basis for the data you collect, such as your booking questions and staff notes, and for informing your customers. Do not ask for sensitive data, such as health information, unless you have a legal basis and it is necessary.

12. When the subscription ends

When a trial or subscription ends, booking and the dashboard are paused. Starting a subscription within 90 days restores everything as it was. During that time you can ask for a copy of your data at [email protected].

90 days after the trial or subscription ended, the business's data is permanently deleted, including its customers' bookings with it, and its booking site address is released. Customers' own Vuoroin accounts are not deleted, because they may use them with other businesses. Deleted data disappears from backups within 30 days. Vuoroin keeps the records it must keep by law, such as its own invoices, for the statutory period.

13. Limitation of liability

• The service is provided as is. Vuoroin is not liable for indirect or consequential loss, such as lost revenue, profit or bookings, or for loss caused by payment providers, network outages or other matters beyond our reasonable control.
• Vuoroin's total liability to a business is limited to the subscription fees the business paid in the 12 months before the event that gave rise to the claim.
• These limits do not apply to loss caused intentionally or through gross negligence, or where mandatory law does not allow them. Nothing in these terms limits a consumer's mandatory rights.